HYFRA Service


HYFRA Service is available worldwide so we can guarantee 100% system availability as soon as possible if a malfunction occurs. In case of failure, our own service team and our local partner’s experienced cooling system technician will find a quick solution. And we are the point of contact for all installation, maintenance and service work on our cooling systems, including the piping.

You can count on us 24/7.

Report your malfunction to our 24/7 service hotline and we will immediately organize the solution to your problem.

Call us at +49 2687 898 999 or send an e-mail to service@hyfra.com.
In North America, please call +1-630-259-1350. (Only for chiller maintenance related topics)

Our timetable for maximum service*:

Within 60 minutes, a HYFRA Aftersales Department employee will answer your inquiry.    

Remote service for customers with the relevant IT configuration.

Availability of our service technician within Europe who will completely repair your device unless spare parts are required.    

36 - 48h:
Availability of our service technician worldwide. The spare parts will have arrived by now and your system will be repaired.

*depending on selected service package

The HYFRA Service Promise


  • We have 40 years of experience with sophisticated cooling systems. Our project engineers, service team and the employees of our local partners are thoroughly qualified and regularly attend training sessions. 



  • We will submit a customized offer to you with fair prices and a transparent cost overview. We carry out orders quickly in order to facilitate fast system availability.


  • We meet deadlines and are reliable. We deliver what we promise. If extra costs become necessary for complex system repairs, for example, we will provide you with a transparent itemization.

HYFRA Services

Turnkey Solutions

Depend on reliability and leave the project management to our experienced experts, from system planning to acceptance. We will take on the responsibility for material procurement for system construction and carry out all of the installation and start-up work with our technicians. With our help, you will have an operational cooling system from the first-hand source.


Optimal operation and maintenance enable a cooling system to develop its full potential and work perfectly at all times. We provide customized training for your operating personnel and maintenance technicians. We will thoroughly train them to use our systems properly so that your company reaps the long-term benefits of perfect production results.

Maintenance & Service

In order to deliver top performance continuously, cooling systems must be serviced regularly. This also helps effectively avoid expensive repairs and unexpected production downtime. And maintenance measures can significantly extend the system’s life cycle. At HYFRA, you can select one of several service packages with 1-year terms. They include maintenance and services, including start up.

Repair & Maintenance

HYFRA SERVICE is available worldwide so we can guarantee 100 % system availability as soon as possible if a malfunction occurs. In case of failure, our own service team and our local partner’s experienced cooling system technician will find a quick solution. We will provide you with transparent information on the costs and duration of service measures at any time.

Modification & Customization

We can customize HYFRA standard models to satisfy your detailed requirements. A variety of equipment and control options are available. As required, we will also provide a modification kit if your use conditions change.

HYFRA Service Packages

The “Start” service package includes the installation and startup of a new HYFRA cooling system. The “Operation” service package contains a number of extra services such as training sessions, maintenance, help desk support and our spare part service. If you require system planning and/or modification plus help desk support, our “Consulting” service package is the right choice.

We would be pleased to submit a personalized offer for our service packages.

info@hyfra.com +49 (0) 2687 898-0 Contact