HYFRA Service

 

HYFRA Service is available worldwide so we can guarantee 100% system availability as soon as possible if a malfunction occurs. In case of failure, our own service team and our local partner’s experienced cooling system technician will find a quick solution. And we are the point of contact for all installation, maintenance and service work on our cooling systems, including the piping.

You can count on us 24/7.

Report your malfunction to our 24/7 service hotline and we will immediately organize the solution to your problem.

Call us at +49 2687 898 999 or send an e-mail to service@hyfra.com.
In North America, please call +1-630-259-1350. (Only for chiller maintenance related topics)

Our timetable for maximum service*:

1h:
Within 60 minutes, a HYFRA Aftersales Department employee will answer your inquiry.    

2h:
Remote service for customers with the relevant IT configuration.

24h:
Availability of our service technician within Europe who will completely repair your device unless spare parts are required.    

36 - 48h:
Availability of our service technician worldwide. The spare parts will have arrived by now and your system will be repaired.

*depending on selected service package

info@hyfra.com +49 (0) 2687 898-0 Contact