HYFRA Service


HYFRA Service is available worldwide so we can guarantee 100% system availability as soon as possible if a malfunction occurs. In case of failure, our own service team and our local partner’s experienced cooling system technician will find a quick solution. And we are the point of contact for all installation, maintenance and service work on our cooling systems, including the piping.

You can count on us 24/7.

Report your malfunction to our 24/7 service hotline and we will immediately organize the solution to your problem.

Call us at +49 2687 898 999 or send an e-mail to service@hyfra.com.
In North America, please call +1-630-259-1350. (Only for chiller maintenance related topics)

Our timetable for maximum service*:

Within 60 minutes, a HYFRA Aftersales Department employee will answer your inquiry.    

Remote service for customers with the relevant IT configuration.

Availability of our service technician within Europe who will completely repair your device unless spare parts are required.    

36 - 48h:
Availability of our service technician worldwide. The spare parts will have arrived by now and your system will be repaired.

*depending on selected service package

info@hyfra.com +49 (0) 2687 898-0 Contact